Tuesday, December 30, 2008

The world's craziest hotel resumes construction

When crazed dictators say they're going to finish something, chances are they will. No, I'm not talking about Illinois governor Rod Blagojevich, it's our old friend Kim Jong-Il's 105-story monstrosity in Pyongyang, North Korea, the Ryugyong Hotel. For those of you unfamiliar with this bizarre piece of architecture, it began construction more than 20 years ago, and has remained as a mostly topped-off concrete shell since about 1992, complete with an unmoving construction crane poised at its pinnacle. Derided in architectural circles, the 1,083-ft structure's unfinished state has been attributed to either North Korea running out of money or to structural problems that were discovered too late in the construction process. Either way, this massive pyramid has loomed over the city's residents ever since.

Now, strangely, as the rest of the world has paused in the midst of this worldwide economic slowdown, North Korea is moving forward with construction on this hotel, something that observers think has been going on for perhaps 6-8 months. Photos on architectural/construction forums and other sites have been showing glass creeping up the side of the building.

In all honestly, I'm not sure of the purpose or necessity of this project. North Korea's restrictive travel policies—not to mention its lack of a relationship with most of the rest of the world—don't exactly encourage many leisure or business travelers. I'm not really one to argue for killing any sort of hotel project, but here's one where I think that money would certainly better be spent elsewhere.

Tuesday, December 16, 2008

Abrahamson leaves Hyatt for IHG president role


InterContinental Hotels Group announced today that Jim Abrahamson will be the new president for the Americas Region.
Abrahamson most recently held the position of head of development for the Americas at Global Hyatt Corp. He was responsible for the development and growth of Hyatt Place and Hyatt Summerfield Suites, which both opened their first flagged properties in 2007. Hyatt Place was ranked “Highest in Guest Satisfaction Among Mid-Scale Hotel Chains with Full Service” in the J.D. Power and Associates 2008 North America Hotel Guest Satisfaction Index Study.
At IHG, Abrahamson will take over for Richard Solomons, who was serving as interim president of the Americas after Stevan Porter died in August. Solomons also serves as finance director for IHG.
More to come here.

Monday, December 15, 2008

ABVI shares its successes with members

It’s been nine years since the launch of America’s Best Value Inn. And the brand definitely is not worse for wear.

This year brought a record number of applications to join the economy flag, with 100 approved and 75 turned down. Another 61 were eliminated from the system, which stood at 768 members in 2007, because they didn’t make the grade.

And in the end, despite the falling numbers we’ve all become used to when talking about the hospitality industry, ABVI executives were proud to announce one that went up.

“We actually had a good year,” said Patrick Mullinix, VP of development for ABVI, as he noted that the brand has now surpassed the 800-property mark and will begin 2009 with 809 members in its family.

The announcement was made last week during the brand’s 2008 International Educational Conference and Trade Show held at the Monte Carlo Resort & Casino in Las Vegas.

And if that number wasn’t high enough, leaders also discussed expansion of the Best Value Inn line of hotels in Canada and China as well as Value Inn Worldwide in North Africa and Dubai. “Every time we put a sign up outside this country, it’s to your benefit. Every sign that goes up is an advertisement for you,” said Bill Hanley, partner and managing director of international development.

Other achievements over the past year were also noted, including an overall increase in reservations by 18 percent and an overall revenue growth of 20 percent.

And because of the value ABVI offers guests as well as the unique membership it provides owners, Bernie Moyle, COO and CFO for ABVI, said it stands to see the same success in 2009 despite the dreary economy.

“Our business model works in good and in challenging times,” Moyle said.

That model also provides members the opportunity each year to meet at the conference and vote on the issues affecting them each day. Here is a rundown of those results:
1) Extending the expiration date for one of the brand's Internet marketing funds: Passed
2) Changing the quality assurance rating system scores for new and existing members: Passed
3) Requiring all employees to wear a logoed shirt and well-maintained clothing while on duty: Passed
4) Increasing the budget for Buddy dolls and other promotional materials: Failed
5) Instituting a policy for a percentage of smoke-free guestrooms: Failed

Check out the Feb. 2 issue of H&MM to read more conference highlights.

Thursday, December 11, 2008

The new Fairfield

Several members of our editorial team were treated to a fantastic tour of the recently renovated Fairfield Inn & Suites in Beachwood, Ohio, an east-side suburb of Cleveland.

Connie Steinwart, director of sales, and Jason Jackson, the GM, showed us around this former Holiday Inn property that has been totally reimagined. Concord Hospitality took the "Green Tea" design option and kicked it up a couple of notches. Impressive features included a wide, welcoming lobby with both ceiling and flooring that sweeps the visitor back into a spacious area, dotted with wide screen televisions, colored LED lighting, plenty of art, and funky seating to boot. 

The property has also recently installed a two-story indoor waterslide, sure to be a big selling point, as it is the only hotel waterslide between Erie, Pa. and Sandusky, Ohio. And in the midst of this cold winter we're having, it was tempting to give it a try.

All in all, this certainly isn't the Fairfield of old, with the small, rectangular lobby. I'm glad to see what's happening with this brand, and look forward to seeing the other design options in the near future.






Wednesday, December 10, 2008

ABVI members get ready to vote

Smoking policies and staff uniforms will be the topics up for vote tomorrow at Americas Best Value Inn’s annual membership meeting. A unique business model, ABVI considers its owners members in the brand. And that means that at the end of each year, those same members decide what policies they want to be put into place for the coming year, rather than the brand alone making mandates.

And, luckily, they’ve invited me to watch them in action. Today at the ABVI Educational Conference and Trade Show being held at the Monte Carlo Resort & Casino in Las Vegas, I was able to hear what member representatives from different regions of the U.S. had to say about the topics at hand for 2009.

The first on tap was support of maintaining a search engine marketing fund to position ABVI for a stronger digital presence. The issue received overwhelming support from the panel, with Ken Johnson of north central region calling it a “no brainer.” “In fact, I thought why don’t we put more money into this,” Johnson said. Panelists asked that there may be a report system added that would show how much pay per click money was being spent by property or even region.

The group addressed its quality assessment program, which basically rates each property by an A, B, C or D grade. Jordan Langlois, VP of brand management, said about 80 percent of that rating is based on cleanliness. However, some argument to the tactic was heard from those who attributed lower ratings to the economy preventing owners from making capital improvements, while others said it’s important to work with failing properties and not just kick them out of the system. Others called for assessments to be more stringent.

On the topic of uniforms, the groups showed agreement across the board that at least front desk employees should wear shirts distinguishing themselves as ABVI employees, while many others supported that should be extended to all personnel, including maintenance and cleaning workers.

The group also tackled the issue of whether to make ABVI hotels non-smoking. The majority of its membership so far supports allowing the percentage of rooms that will be non-smoking to be left up to the individual property, based upon the customers they have in their region. “What I hear overwhelmingly is leave it at the property’s discretion,” Langlois noted.

We’ll find out tomorrow what the members decide.

Tuesday, December 9, 2008

Russian review

For those of you who weren't able to make it to our amazing hotel investment conference in Moscow earlier this year, the Russia & CIS Investment Conference has just released a short recap video. Check it out:


Inauguration builds demand


Demand for inauguration week hotel rooms has skyrocketed since the election, giving Washington-area hotels (and those as far away as Richmond, Va., and Baltimore, Md.) leverage normally seen during events like the Super Bowl.

Reports say many hotels have doubled or tripled rates. Some hotels are requiring customers to book a four-night minimum while others are collecting payment in advance.

There also are a few stories out there of hotels trying to capitalize on the inauguration excitement by changing the terms of reservations for guests who had booked prior to election night. In this Washington Post story, Emily Durso, president of the Hotel Association of Washington, said, “What you have is a lot of venues that don’t normally face this kind of demand. They're dealing with it for the first time. They were dumb enough to give out rooms over the inauguration dates months ago at a low price. Oops -- now they have to fix it.”

Hotels like the St. Regis Washington, D.C., (pictured above) are building on the excitement with their own events and packages. The St. Regis—located two blocks from the White House—partnered with Neiman Marcus to set up a retail boutique in the hotel’s lobby from Jan. 16-21. An “eye bar” from Yves Saint Laurent Beauté will offer makeup and eyelash application. A Manolo Blahnik shoeshine and bowtie-tying service will help guests prepare for formal functions.
Link
The Hilton Washington offered a $44,000, 4-night package promising guests a behind-the-scenes look at its inaugural ball.

But my favorite story is of the non-profit Stafford Foundation, which bought a $1-million “build your own ball” package at the JW Marriott in Washington. The package includes 300 rooms, four suites and $200,000 worth of F&B at the hotel overlooking the inaugural parade route. The foundation will invite disadvantaged people, homeless people, Hurricane Katrina survivors and wounded soldiers to stay at the hotel and attend its ball.

Sounds like quite the party.

Thursday, December 4, 2008

Staybridge hits milestone


I had the pleasure of attending the Staybridge Suites 10th anniversary event this week — another fine celebration organized by the media team at InterContinental Hotels Group.
The event was held at the first Staybridge property, which opened in December 1998 in Alpharetta, Ga., about 35 minutes north of Atlanta. Many IHG executives were on hand to celebrate the success of Staybridge, an extended-stay brand with 142 properties open currently.

The extended-stay segment intrigues me. I understand the concept: target those travelers who, for one reason or another, need to spend a significant amount of time on the road. But are there really that many travelers that fit the bill? Who spends weeks at a time in a hotel?
I sat down with Rob Radomski, VP of brand management, extended-stay brands, and asked him these very questions.
"Certain types of demand generators provide the business to extended stay," Radomski said, "and it's corporate training, government and military, education — you look for large universities ... large medical centers will provide some of that extended stay as well."
Radomski said IHG has good relationships with many global corporations, so the hotel giant is able to determine where those companies do their training with a phone call.
The Alpharetta Staybridge Suites is located in a corporate market, smack dab in the middle of an office park. Radomski said a nearby medical facility provides a significant amount of extended-stay business.
"For example, even in individual medical offices, they're becoming more technology-based where doctors and nurses will keep their patients' records in the examining room on a portable laptop," Radomski said. "So when this software and all this equipment is installed into an office, there's installation, training, maintenance and refreshing courses that come out. So that has created a whole new set of opportunities for extended stay because you have these individuals that go around and install all this equipment and train on it and support it. It's a new source for extended stay."
At Staybridge, Radomski said the average guest stays eight nights. Twenty-five percent of the business stays more than 30 nights, he said. Therefore, if someone were spending a month in a hotel room, they would need more space and different amenities than the typical transient hotel room.

Also, as part of the celebration, IHG organized an hour-long panel on the state of the extended-stay industry, featuring Staybridge owners and executives who track the success of the extended-stay market. For coverage of that panel, click here.

Tuesday, December 2, 2008

Don't forget H&MM's live chat with TripAdvisor

It's the day before our first in a series of webinars we have planned for the coming year, so here's your friendly reminder not to miss out.

Tomorrow, Dec. 3, we have on tap a live chat titled "What can TripAdvisor do for you?" The event will be held at 11 a.m. and all you have to do to take part is register at http://www.hotelmotel.com/TripAdvisorWebinar.

As of now, we have nearly 1,000 people registered to take part. Attendees will hear from executives at TripAdvisor on how reviews are posted, how hoteliers can become involved in the process and how to use listings to a hotel's advantage. There also will be a Q&A session following the presentation.

I hope to see you there.

Monday, December 1, 2008

Join in on the discussions

We're in the midst of a lot of improvements to our online properties, and I'd like to share the latest with readers of this blog. As a companion of sorts to the HotelTalk Blog, we've launched the HotelTalk Forums, located at www.hotelworldnetwork.com/forums.

These discussion forums are divided into subforums, which include General Discussions, Design, Luxury, Operations/Technology, Sales/Marketing and more. Anyone can view the comments and discussions that are taking place there, although you do have to register to start your own thread or reply to others. Registration is free and it's pretty easy, so I encourage you to do so today.

Click over to the forums, and get involved in this newest part of our online lodging community. See what your colleagues are talking about, and find the answers to your questions from numerous industry experts. I look forward to seeing you there.

Wednesday, November 26, 2008

Cowardice has no borders

Our thoughts and prayers go out to the staffs and guests of the Taj Mahal Hotel and the Hotel Oberoi ... as well as all of those affected by the senseless terrorism and violence in Mumbai, India today.

As of 5:30 p.m., Eastern time, the Taj was reporting: "We are monitoring the development of the unfortunate situation unfolding in South Mumbai, in and around our hotel and are fully cooperating with the police and the government authorities to ensure the safety and security of all our guests and staff. That is all we can say at the moment and we would like to channelise all our efforts and energy to ensure a speedy normalisation of the situation as best as we can."

Here is a link to a BBC video on the events: news.bbc.co.uk/1/hi/world/south_asia/7751540.stm

Other local and regional sites of interest for the latest news: 

Tuesday, November 25, 2008

What is Hilton up to?

There has been a lot of speculation about the press event Hilton is holding at 9 a.m. on the first day of the ALIS conference.

The official release reads:
"Hilton Hotels Corporation press conference to unveil new development concept ...
"One of HHC's core objectives is global growth; The news shared at this ALIS press event will outline impetus for growth and an exciting new product concept designed to meet the needs of an under-represented segment of the market. HHC hits the ground running with owner's at this exclusive media event."

Immediately bloggers began speculating that Hilton will announce its long-rumored lifestyle brand, for which Ross Klein (former Starwood designer credited with W's trendy success) was supposedly hired to help conceive. Others have said Hilton is announcing a mid-priced, extended-stay brand. My favorite was one blogger who guessed the new Hilton lifestyle brand will be called "H" ...

Anyway, kudos to Hilton for keeping us on the edge of our seats. They have a knack for announcing moves at very opportune times, like when they announced the Klein hire on the first day of the NYU Conference. Even more intriguing, ALIS has been a popular medium for introducing new projects (xp by NYLO and Edition in 2008), and ironically this year's ALIS will be held at the newest Hilton property, the San Diego Bayfront.

Got any guesses?

Design firm designs own space

Had a great tour of the new Silver LEED certified home of mbi k2m Architecture, Inc. in Cleveland's trendy Ohio City neighborhood. Scott Maloney, Director, showed us around the stunningly converted building, which originally housed a casket manufacturer and later, an alternative press weekly. Great materials used throughout and thoughtful use of space are hallmarks of the complex. Some photos ...






Monday, November 24, 2008

Hundreds have registered for TripAdvisor webinar ... How about you?

The question we here at H&MM have posed to hoteliers around the world is, “What can TripAdvisor do for you?” And it looks like plenty of you want to find out.

As of today, we’ve had nearly 300 people register for our live chat with TripAdvisor to be held at 11 a.m. on Wednesday, Dec. 3. And if you still need to sign up, all you have to do is go to http://www.hotelmotel.com/TripAdvisorWebinar.

Inspired by a story I wrote on the impact of online reviews for our Nov. 3 special report “An Industry Connected,” we at H&MM came up with the idea to join our readers with the online reviews giant. Our goal was to put together a live chat with you and TripAdvisor to make sure there is an understanding of how reviews are posted, how hoteliers can respond and be a part of the site, and how others are using TripAdvisor listings to their advantage.

On hand we’ll have Brian Payea, trade relations manager for TripAdvisor, and Patricia Oliveira, hotel relations and fraud manager for TripAdvisor.

Payea’s focus at TripAdvisor is on opening communication channels with the travel industry and strengthening ties between the site and the hospitality community. His department is building new tools for hoteliers and other hospitality professionals to take advantage of the wealth of traveler-contributed information on TripAdvisor. Prior to TripAdvisor, Payea led public relations, marketing, government relations and investor relations at Internet companies including Zoom Information and Lycos.

Oliveira has grown TripAdvisor’s hotel relations and fraud team, helping to develop state-of-the-art fraud architecture that has allowed the company to more than double its year-over-year fraud catch rate. Prior to joining TripAdvisor, Oliveira held roles as a client services manager at Boston.com, a sales support manager at the Mathworks, and a customer service manager at Smarterkids.com.

I believe this will be a great event that answers a lot of questions on how online travel communities and user-generated content affect hotels. We’ll start off with a presentation by TripAdvisor and end the hour-long chat with a Q&A session.

Be sure to sign up today. And if you have any questions prior to the webinar, feel free to e-mail me at jkovacs@questex.com or leave a comment here.

Wednesday, November 19, 2008

Steve Rudnitsky surfaces at Dolce

This morning Dolce Hotels and Resorts announced it had appointed Steve Rudnitsky president and CEO. He most recently held that position at Wyndham Worldwide's Hotel Group.

Click here for the official news release.

Dolce recently revamped its brand name and logo, and with it come some interesting technological bells and whistles on its home page.

Visit the Dolce home page, www.dolce.com, and click on the icon in the upper right corner labeled "Andy Dolce Speaks to the Future." It's a nice video message announcing Rudnitsky's appointment.

15 minutes with Eric Danziger

On Monday, Wyndham Worldwide announced the company had hired Eric Danziger, a veteran of more than 30 years in the hotel industry, as the new president and CEO of Wyndham Hotel Group. Click here for the official release announcing Danziger's appointment, which includes his biography.

I spoke with him Monday evening. Here's a short excerpt from that conversation. Stay tuned to future issues of Hotel & Motel Management for a more in-depth report on Danziger's plans for Wyndham Hotel Group.

H&MM: Why come back to hospitality?
E.D.: It’s all I ever did for 30 years. When you spend a lifetime in an industry, it’s a passion. It’s in your blood. I missed it, and that high level of passion for that industry and its people was important to me. What’s more important was matching it with that company that fit well. This opportunity came along … I wanted to work with Steve Holmes, and it's a perfect marriage.

H&MM: You’ve had an impressive career with top hotel companies—Doubletree, Starwood, Carlson, Wyndham, the board at Kimpton. You’ve got a reputation of growing these brands. Stephen Holmes in the press release this morning said one of your best qualities was your ability to diversify and grow businesses. Wyndham is pretty diverse, brand-wise, and it’s pretty large. What are your plans for the group and its brands? To diversify and grow?

E.D.: You grow business by some pretty simple basics, no matter what size you are. If you create dynamic enthusiasm and operating excellence, you will become the brands of choice--the brands to work at, stay at, invest in, have the hotel franchised with. This is a great company populated with heritage brands.

We don’t have to create a new brand. Let’s just figure out, are we doing all the things we should be doing? If not, let’s go do that. That’s what grows any company. It isn’t about a marketing logo, it’s about doing what you say you’re going to do and having people in the company who have no fear of failure. Playing to win and playing not to lose are two different mentalities. We’re playing to win.

Tuesday, November 18, 2008

Register for H&MM's live chat with TripAdvisor

Registration is now open for Hotel & Motel Management’s upcoming webinar with leaders from TripAdvisor, the online travel community and reviews giant.

Now all you have to do is sign up at http://www.hotelmotel.com/TripAdvisorWebinar.






The live chat will be at 11 a.m. EST on Wednesday, Dec. 3, and will last about an hour. TripAdvisor will run through a presentation on how hoteliers can become more involved with the online reviews process as well as how to use listings on TripAdvisor to their advantage. We’ll wrap things up with a Q&A session, so be sure to jot down some questions you might have on how to enhance your online presence. The webinar will be open to audience members 15 minutes before the start time.

In the meantime, if you have any questions or comments on what you'd like to learn from TripAdvisor, please feel free to send them my way: jkovacs@questex.com. And I look forward to welcoming you to our live chat!

Monday, November 17, 2008

IH/M&RS associate editor's product award

The 93rd annual International Hotel/Motel & Restaurant Show that took place Nov.8-11 was my very first trade show. I was able to meet a lot of people and see a lot of new products. But I personally liked one product more than the others and decided to hand out my first Associate Editor's Product Award. This is a very unofficial product award that is in no way affiliated with the actual editor's choice awards at the show.

My pick goes to The Executive from High Definition Golf. It is an indoor golf simulator that is designed for luxury hotels and destinations. I'm a big proponent of hotels offering unique gaming and entertainment amenities to enhance a stay and make a property stand out, and I think this product could be a great addition to any property that has the extra spending money. (Which properties fall under that category nowadays is unclear.)

The Executive also is more than a sharp-looking golf simulator. It has HDMI inputs so it can be used as a movie or TV screen. Golf and TV—that is a winning combo in my book.

For those interested in the actual Editor's Choice product award winners, here's the list:

Decor- LG's Stretch Screen
Green Decor - Cintas' Eco-friendly Suiting Collection
Essentials- HydroClean Toilet Fill Valve
Green Essential- The Sugar Cane Paper Company's Biodegradable Standard Roll Tissue
Luxury- LG's ART COOL Picture
Green Luxury - Valley Forge Fabric's LIVING FRESH bedding collection
Restaurant- Safe Ice Handling System
Green Restaurant- The Sugar Cane Paper Company's Premium Dinner Napkins
Technology- Raycop anti-bacterial handheld vacuum
Green technology- GohBio 1001, a high-speed food waste decomposition system.

For more information on the editor's choice product winners, check out the Dec. 8 issue of Hotel & Motel Management.

Thursday, November 13, 2008

In the clink


I'm in Boston this week at the Leading Hotels of the World annual conference. Boston has three Leading properties: the Taj Boston, the Langham, Boston and The Liberty Hotel. We have heard a lot about The Liberty, and that's where this evening's welcome reception was held. The former Charles Street Jail has been transformed into a stylish, warm, jailhouse-themed hotel, complete with bars on the windows and an event staff dressed in orange prison jumpsuits.

More tomorrow from the conference.

How bad will it be?

This morning I received my Autumn 2008 edition of Hospitium’s The Lodging Ledger. It was no surprise that the majority of this quarter’s analysis focused on the economy, with a spotlight on a few large luxury transactions that have managed to trade, along with some other more gloomy figures.

But then I got to the section “Throwing Darts at 2009 Projections,” and then to its subhead “Bad or Really Bad?” I couldn’t help but release a sigh and solemn “oh no.” Can it really be worse than what we thought? It looks like Hospitium thinks so.

The firm took a look at forecasts made recently by the experts we all know: Smith Travel Research, PKF Hospitality Research and PricewaterhouseCoopers. The numbers focused on occupancy, ADR and RevPAR estimates for the coming year. While some were similar, for the most part they all differed. Here’s a quick rundown of the 2009 projections that Hospitium analyzed: STR predicts occupancy at -3.5%, ADR at +1.0% and RevPAR at -2.5%; PFK predicts occupancy at -4.4%, ADR at +1.3% and RevPAR at -3.2%; and PwC predicts occupancy at -3.5%, ADR at -2.4% and RevPAR at -5.8%.

To see who might have a leg up on anticipating what could happen next year, Hospitium decided to pull out the same numbers forecasted for 2002, months after the 9/11 attacks. According to The Lodging Ledger, it turned out PwC was most accurate on the drop in occupancy, and PKF accurately forecasted the dip in ADR. However, each turned out to be overly optimistic in the end.

So, Hospitium asked the same question that came to my mind, and probably to yours right now: Are forecasts today once again too hopeful?

Here’s what The Lodging Ledger said: “Based on analysts’ outlooks as well as guidance from many of the public hotel companies, the projections appear to once again underestimate the impact of the economic turmoil. The current state of the economy is far worse than what we experienced in the prior recession. The prior downturn was relatively short and shallow. This downturn is far-reaching, hitting a broad range of industries. Despite the amount of assistance pledged by the government to keep financial institutions afloat, assist with mortgage workouts, and maintain some level of economic stability, the lodging industry is just beginning to see the impact.”

The report goes on to state that due to the softening expected in leisure as well as corporate and group travel, this downturn will be a bit different than what we’ve seen before.

However, Hospitium further stated that some best practices can be taken from what was done between 2001 and 2003 to reduce financial stress, including cost-cutting to eliminate non-essential spending, reduce labor and limit capital projects. “While net income will obviously decline across all sectors of the industry in 2009, reducing expense burdens will hopefully keep companies fiscally sound through this recession as well,” the report states.

I’m guessing that’s pretty sound advice … especially if the “bad” actually does become “really bad.”

Wednesday, November 12, 2008

Ribbon cutting

I was fortunate enough to be invited to the ribbon cutting ceremony this evening at the new Four Points by Sheraton SoHo-Village in New York City, and it was a grand event. The design of the property was impressive, and the rooms were stunning. Especially memorable were the 21st floor suites, which feature two-story high angled windows ... complete with a beautiful view of part of the New York skyline. Photos from the event follow.













Dear TiVo, Welcome to the guestroom

When my college roommates and I first got our digital video recording service in the fall of 2005, I knew my life had been changed forever. Similar to when I got a cell phone, getting a DVR was something that once I had it, I knew I couldn't live without it. No longer did I have to wait up until 11 to watch "The Daily Show," and no longer did I have to coordinate class schedules around "The Price is Right." I became a slave to the DVR for the first few days, setting up season passes for at least 12 different shows; but after the initial setup, it did all the work for me.

Today, although my full-time job consumes much of my time, I still record about four hours of television per day and dedicate much of my night and my weekends to consuming the smut. (Don't worry—with DVR, these four hours easily become about three hours and 24 minutes of actual viewing time; even less if the show recorded is "Deal or No Deal," which I can watch in all of about eight minutes.)

Nonetheless, I hate when I have to travel because my work (or leisure) schedule doesn't accommodate my TV watching—and I hate being gone for a week and coming home to a filled DVR!

But now, TiVo—a digital video recording provider—is entering the hospitality realm. According to an article on Reuters, TiVo will install its devices in Morgans Hotel Group's new luxury hotel in South Beach, Fla. I was thrilled to see that, if by chance I happen to stay at the one hotel in the country that offers this service, I can set a DVR up before I head out to record my shows and watch them at my leisure.

I actually am shocked that this hasn't been introduced in more hotels—after all, I've always thought that a hotel aims to offer you things that you have at home, if not better amenities than your home offers.

I am hopeful that this trend will catch on because I believe this is one way you can truly create a great guest experience—for me, at least.

But does this prove too costly a venture? What could the downfalls of it be? The negative consequences of a DVR are up for debate.

Monday, November 10, 2008

H&MM visits relaunched Holiday Inn


After attending the InterContinental Hotels Group conference in September in Los Angeles, where the Holiday Inn brands and their relaunch efforts took center stage, I wanted an additional perspective.
At the conference, John Merkin, SVP of brand management for Holiday Inn, said there was a real sense of optimism from owners and employees about upgrading their properties. Merkin said he understood some concerns, most notably the cost of items (up to $120,000 for Holiday Inn Express signs and $150,000 for Holiday Inn signs alone), but everyone promised big returns on investment.
But what was the buzz at the properties themselves? How much of a difference did the upgrades really make, and how inconvenient was the renovation process?
Luckily, a Holiday Inn Select in Strongsville, Ohio -- about 20 minutes from Hotel & Motel Management's editorial offices in Cleveland -- had recently went through the transition. Joe Isernia, GM at the property, took a few minutes of his time to show me around and answer some questions. Below you'll find a slideshow of images from the Strongsville Holiday Inn and a Q&A with Mr. Isernia:



Property
Holiday Inn Strongsville :: Owner Lodgian
General Manager
Joe Isernia :: No. of rooms 303

H&MM: When did the renovations take place?
Isernia: August 25 to August 29, 2008.

H&MM: What have you done and what is left to be done?
Isernia: We replaced both of our exterior signs and added exterior lighting onto the building. We added green ashtrays and garbage receptacles, new potted plants, new exterior benches, added window tinting to the front lobby doors, a lobby scent machine, and a new digital sound machine in the lobby. We installed new Holiday Inn lights and a scripted sign behind the front desk. In the rooms, we installed a curved shower rod with a new, white shower curtain, new bath amenities with a display. We added completely new bed linens with four pillows (two soft and two firm) with pillow tags and upgraded terry products in the bathroom. We are all done with the new hallmarks.

H&MM: Approximately how much did the renovations cost?
Isernia: $330,000.

H&MM: How long was the IHG team at the property?
Isernia: Six days.

H&MM: What were the easiest and most difficult parts of the upgrade?
Isernia: The easiest was the lobby scent machine; the hardest was the bed linens -- that part was time consuming.

H&MM: In your opinion, what upgraded area makes the biggest difference to the guest?
Isernia: The bed and bath linen; they can feel the upgraded product.

H&MM: How will the improvements help you stand out among your competitive set?
Isernia: Keeps us more competitive with our new logo and upgraded guestroom standards.

H&MM: Describe the QA training process, and how did your employees respond?
Isernia: The employees went through a service training workshop from our human resource manager -- five components on service training for the new hallmarks.

H&MM: Will the renovations allow you to increase rates?
Isernia: It will make us more competitive with our competition.

Thursday, November 6, 2008

Will the EESA stabilize the industry?

Although many people view the Emergency Economic Stabilization Act of 2008 as a bailout for Wall Street, its effects will be widespread and likely will directly affect the hotel industry, according to faculty from the Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management at New York University. Three faculty members—Bjorn Hanson, Frederic B. Mayo and Donna Quadri-Felitti—were panelists on a podcast released today titled "The Emergency Economic Stabilization Act of 2008 and Its Effect on the Lodging Industry." (To listen to the podcast in full, click here.)

The EESA was enacted on Oct. 3 in response to the meltdown of Wall Street financial institutions. The act was divided into three sections: the Emergency Economic Stabilization Act, the Energy Improvement and Extension Act of 2008 and the Tax Extenders and Alternative Minimum Tax Relief Act. The first section, with its 43 provisions, was the main driver of the podcast and will have the largest effect on the lodging industry. (To download a summary of each of the 43 points, as well as other information, click here.)

"It is one of the most far-reaching interventions in the last 70 years and certainly the most broad-reaching in this century," said Mayo, clinical professor at the Tisch Center.

"There are no specific provisions in the act that relate directly to lodging or the travel industry, but the act will create investment opportunities for our industries," Hanson, clinical associate professor at NYU Tisch Center, said. "As the government acquires troubled assets in the form of mortgages and related instruments, there will be hotel mortgages in the pool." Because of the act's provisions, commercial mortgages—including those for hotels and travel-related businesses—issued before March 14, 2008, are eligible for acquisition.

"The nature of this act and its administration indicate that there may be some important opportunities to purchase mortgages with positive underlying value, purchase mortgages that are returning positive returns relative to the price paid to acquire the mortgages, purchase mortgages and foreclose as an approach to gaining ownership, or to purchase mortgages for resale based on repackaging or waiting for more favorable market conditions," Hanson said. (Check the Treasury website for updates.)

Additionally, some of the money from the act, namely the first $250 billion, already has been injected into the market, said Quadri-Felitti, clinical assistant professor at the Tisch Center. "The initial phase of the $250-billion package is just now beginning to flow into the market. However, some immediate reactions to the actual signing of the legislation were noticeable. These include a surge in the U.S. dollar as foreign investors began buying U.S. treasury debt once the law passed. While the dollar had been recovering from its July ’08 historic low against the euro, since Oct. 1, it has gained approximately 13 percent and, for the year, 22 percent. A similar pattern of recovery is seen against the pound."

The strengthening of the U.S. dollar is bittersweet—although it signals a slight turnaround some time in the future, it also could harm cities that have become dependent on foreign travelers, such as New York, Los Angeles and Miami, Quadri-Felitti said. "Replacing the value of the long-haul foreign traveler is going to be challenging. Nearly every segment will see contractions," she said.

And in the rest of the country, it may not get much better any time soon, with consumer confidence at an all-time low of 38.0 and corporate travel in an emergency freeze state for some companies. "Owners will, in the short term, experience flattened profits and operators will be tested to implement creative ways to reduce expenses," Quadri-Felitti said. "Third-party distribution partners and all stakeholders will need to consider the value of every relationship as well as each relationship’s contribution to the fiscal health of the other."

But the act ultimately will be good for the industry and the economy as a hole, she said, noting it will bring liquidity to the market and has already eased the credit crunch, among other yet-unseen benefits. "This time, perhaps those with successful track records that span more than one cycle will be best situated to capitalize on the coming availability of hotel properties as well as the available debt and capital that will eventually be right-priced as the correction settles," Quadri-Felitti said.

Next up ... Macau

Questex Media, our parent company, owns two popular international investment conferences, the International Hotel Investment Forum (IHIF) held in Berlin; and the Russia & CIS Hotel Investment Conference, which just wrapped up in Moscow a couple of weeks ago.

Just today, we announced that a third exciting show is being launched in 2009: IHIF Asia Pacific, to be held in Macau, June 8-10, 2009.

“The launch of IHIF Asia Pacific is a perfect fit based on the emerging Asian markets and our mission to serve the hotel investment community through the development of leading investment conferences,” said Liz Crawford, global director, IHIF and hotel events for Questex. “The conference will address the enormous potential for hotel investors, developers, operators and consultants around the world, especially in the Asia Pacific region where there is positive upswing in tourism dollars as well as projects in the pipeline. IHIF Asia Pacific will cover all the major regions in Asia and provide key decision makers with first-class networking opportunities and conference programming about the continuing shift of economic power to the Asian market so vital to their future success in hotel investment.”

The conference is scheduled for the much-talked about Venetian Macau Resort Hotel. It is sponsored by CB Richard Ellis Hotels Group and by media sponsors such as our own Hotel & Motel Management, Hotel Design, Luxury Hotelier and The Hotel Times magazines.

This will certainly be one of the “must attend” events in 2009, and we look forward to seeing you there. More details will follow in the coming months.

Wednesday, November 5, 2008

A good night for hotels in Chicago

Tuesday night, Nov. 5, was a good night for hotels in and around Chicago, where Barack Obama held what turned out to be his presidential victory party in Grant Park. Across the country, John McCain held his election-night event at the Arizona Biltmore, a resort the hotel industry knows very well as host of the annual Lodging Conference.

Two stories that caught my eye this morning focus on Chicago hotel occupancy. Check out this post from Washington Wire, The Wall Street Journal's political blog. About half of one prominent hotel overlooking the Grant Park celebration was booked by Chicago residents, the GM said.

Then look at this article from the Chicago Tribune, talking about how many local families made a night of it, staying overnight in hotels to experience the excitement of an election.

Finally, I really enjoyed this story posted on KTAR.com, an Arizona talk-radio program Web site. It's all about how the staff at the Biltmore prepared for the election-night party.

What's your reaction to the election? E-mail me here with your thoughts.

Thursday, October 30, 2008

Marriott celebrates its business brand



Bill Marriott, chairman and CEO of Marriott International, praised the use of space at the new Courtyard Newport News (Va.) Airport hotel, which hosted the brand’s 25th anniversary celebration. The hotel showcases the brand's new lobby and exterior design and refreshed guestroom design. Marriott said he never imagined when the first Courtyard opened that there would be 800 hotels to follow.

When asked about the timing of the redesign, Marriott said, “If you need the opportunity to drive rate, this will give it to you.”

Research found that guests would pay a $10-$15 premium for hotels with the new lobby, said Brian King, VP, global brand manager for Courtyard by Marriott. “We've seen a 27 percent lift in intent to recommend and intent to return scores from our customers."


King hopes to have 500 properties with the new lobby or elements of it by 2011. Courtyard worked closely with its franchise advisory board on the new design. “We’re not just going to throw things out there and say, ‘Do it,'” he said. “What makes this manageable is that it is a kit of parts. Regardless of footprint, we can get the concept in there.”

A new interior design package for guestrooms has a global inspiration that aims to be modern, warm and approachable. Tubs have been taken out of plans for most bathrooms in favor of glass showers. Cost per key will remain about $87,000.

Dilip Desai, senior managing partner for LTD Management Co., which owns and operates the Newport News property, said during his seven years on the Courtyard FAC, Marriott and the owners give and take. “That’s what I like about Marriott. We are the owners and they are listening to us,” he said.

Marriott International will open 30,000 rooms this year and has another 30,000 in the pipeline for 2009. The majority of them already are financed, Marriott said. “We’re good through ’09, and hopefully things [with the economy] will start to turn around by then,” he said.

For a Marriott video of the anniversary event, click here.



Join H&MM for a live chat with TripAdvisor

TripAdvisor reports that three reviews and opinions are posted to its website every minute of every day. And with nearly 20 million having been contributed so far, chances are your hotel can be found there.

As the largest online travel community, TripAdvisor has become a trusted brand for travelers who seek out information vital to helping them plan their trips. They’re not only reading reviews that very well may sway whether they book a room at your hotel, but they’re posting them, too.

I spoke to a number of hoteliers for our Nov. 3 issue about the trend of online reviews, asking them how seriously they take them, what measures are in place to monitor them and how they respond. Some operate in-house and others work with vendors, but all said they pay attention.

Executives from TripAdvisor, however, told me only a small percentage of hoteliers take advantage of the ways they can actually become involved in the site, whether that be signing up for alerts when new reviews are posted about their properties or posting updated hotel descriptions or photos.

So we here at H&MM thought it was time to have both sides sit down and talk.

Join us at 11 a.m. on Wednesday, Dec. 3 for a live online chat with TripAdvisor. Learn how reviews are posted, what steps you can take to be a part of the community and how other hoteliers are using TripAdvisor listings to their advantage.

To be alerted when registration is open, all you have to do is text 806F732 to 64842, and I’ll also keep you posted right here on HotelTalk.

Leisure travelers trading down, not out

The Travel Industry Association hosted a conference call today to present its 2009 Travel Forecast, and the news seemed surprisingly upbeat, at least compared to other forecasts we've been seeing.

Peter Yesawich, chairman and CEO of Ypartnership, reported the October results for the latest Traveler Sentiment Index, which gauges consumers’ interest in leisure travel and their perceived ability to travel. The TSI identified 60 percent of American households as travel households, and from that 60 percent, travelers rated their opinions on six measures. Three of the measures— perceived safety, quality of service and affordability—were rated highly among respondents, with affordability being up dramatically from July (39.1 to 53.1). The other three measures—perceived time to travel, interest in travel and availability of money to travel—dragged the rating down and implied the age old factors of time and money are big issues in the current lull.

The interesting aspect of the numbers is they remained largely unchanged from the TSI done earlier in July, with some numbers getting a boost, which means whatever the impact of the current economic downturn, the leisure market may have already bottomed out.

According to Yesawich, the increase in promotions and deals has led to the higher perception of affordability. "Value is king to the consumer, demonstrated by those saying they want to travel and are looking to do so differently. Three-fourths expect to book some inclusively priced vacation or a packaged vacation," Yesawich said. "People want to know the cost before departure. Managing a budget is important."

Six out of 10 travelers plan to comparison shop for prices, which is an all-time high in the TSI numbers. "People are defaulting to the online world to look at immediate promotional offers," Yesawich said. A growing trend is the all-inclusive trip, which travelers have been looking for more and more.

Another component in this slight increase in consumer confidence (which dropped to a 15-year low in July) is the drop in gas prices, which re-energizes the car trip and helps destinations with close proximity to large populations.

However, as always, there is a downside to this news. This increases a potential need to drop rates in order to draw the budget-conscious travelers, who often chase deals instead of destinations. Also, seven of 10 respondents plan to stay fewer nights on trips. And more remote destinations aren't helped as much by the lower gas prices.

Bottom line, leisure travelers still say they are going to travel—it just might be down the chain scale and for fewer nights.